If you're a boss of a lettings agency
and not happy with how the way your staff aren’t motivated to get new business,
new landlords into your business, then take a look at what they get rewarded
for.
Until
you change the rewards, your Negs and property managers are not going to change
their behaviour, because people
always have a reason. Even if the reason isn't YOUR
reason.
If
you pay commission on a simple gross office turnover, why would a Neg go out of
his / her way to cultivate a long term relationship to get a landlord, when they
can railroad a few tenants to sign up for those properties you already have on
the books.
Maybe,
if you paid half their bonus on getting income/turnover ie new tenants for your
EXISTING properties and paid the rest of the bonus on getting NEW business ..
you might be surprised
