How To Get More People To Use Your Lettings and Estate Agency Blog

I don't think you can underestimate how important it is to most people to be right.  People choose letting agents, the properties they buy, the workman to fix the roof ... just about everything... in many ways because it makes them feel right or at least diminishes the chance that they will be 'caught' being wrong. The landlord  isalways right. When they're wrong, they're not your landlord any more, because it's better to flee than be wrong. I know, there's a huge need to have right facts and right practice, particularly in lettings where quality of service is essential. Got that. My point is that we're so good at getting those sort of facts right that maybe, just maybe, we need to spend more time teaching people the other stuff. Short version: if your job can be completely written up in a manual, it's either not a great job or it's going to be done by someone cheaper, sometime soon. Other stuff .. like caring for the property as if it were your own…

I was recently talking to someone who wanted to open their own estate agency/letting agency. A friend of theirs had given them some feedback on a new project proposal. The friend said, "It will have trouble standing out on Estate Agent’s row, because that's already crowded." The thing is, every Estate agent’s row and street in every town and nowadays, especially online is crowded. And the problem on the crowded High Street, and with all these online agents, is that your odds of getting found and getting picked are slim indeed, slimmer than ever before. Which is why 'the High Street can't be your goal. If you need to get picked from the High street, then you've already lost.  Now i am not advocating online agencies. I still believe if you want to be a big player, you need such a presence (but that is not what this ditty is all about) The only opportunity (which of course, is the best opportunity ever for most of us) is to skip depending on being found on the High…

You could say my firm, lets call it Bloggs and Co, its all about service, quality and customer focus. 
I say this my blogging friends, you haven't answered my question, because every lettings agent’s brand stand for that. If you are what others are, then your brand is nothing, nothing to own, certainly nothing to protect (everyone else has it) or even build on build upon.

So what does your lettings brand stand for? So, when you compare your lettings brand, you are competing against other lettings brands for existing and future attention, for business (existing and new), for free vals (opps they call them market appraisals don’t they nowadays) for loyalty, for recognition and to attract the best employees.

So, again, what makes your brand so special?

Premier Inn, Travellodge, Holiday Inn... they don't actually stand for anything, do they? They can't, because they stand for precisely the same thing – cheap hotels – good but still place to put your head on a pillow. Nike vs. Pu…

As letting agents, our instinct is to believe that we have to make our
service faster, costs less, works so much better and is generally off the charts at doing what the service is supposed to do. Us agents get our minds around one performance measure and decide that the one and only way we can be remarkable is to knock that measure out of the Cricket ground (wasn’t it good that we won The Ashes).

What a load of tosh I say. Humans do choose something because it is the fastest or smallest, when they have a choice.

I don’t know about you, but I never buy the item because it excels at a certain announced measure. Almost no one drives the fastest car nor do choose the most efficient credit card. No, we buy a story. The story is the thing that the service also does. It's the other reason we buy something, and usually, the real reason. Why .. well lest think? You have a six year old son. The last time he unexpectedly woke up after going to bed was two years ago. Of course, you're go…

When was the last time you watch the adverts on TV as intently as the program? Bet you put the kettle on instead? It is just a matter of fact that nobody watches TV advert. But what about those adverts you do like to watch. My favourite is the Money Supermarket ones, EPIC! You watch it because you like it.


Now, let’s look at press advertising. Just like TV, people don’t read press adverts, they cant be bothered with the second car adverts or the classified ads with the plumbers and decorators. No, customers, clients, in fact all people read what interests them. Make an advert interesting, and they will read your advert. Is a grid of 5 x 5 really interesting?

Adverts are everywhere and the game of repetition and dissemination is still what captures the interest of your customer, but there's something else happening to the property industry that is worthy of thinking about. It's also worth noting that the people who care most about estate agency marketing and advertising is usua…

By the time the phone rings, there's already trouble. If someone asks for the lettings manager it's because someone is disappointed, angry or stuck. No sign of the gas man to fix the boiler, a nonreturn of a deposit, broken promises or a real urgency have led to this new conversation even taking place.

So don't start with, ‘Bloggs and Co Lettings… mumble mumble’ as if there's a blank drywipe board just waiting to be written on. There's already a lot of writing on that shiny white surface. Don't demand to know their tenant reference number or begin with doubt, a sigh, a huff and an edge of ‘here we go again’

‘Wow, it sounds like we have got a issue on our hands’ is a great way to neutralise the person you're about to talk with. They won't have to spend the first ten sentences expressing their disappointment, even anger and urgency, because in twelve words, you've done it for them. Or perhaps, you could even say ‘I'd like to help, if you'll br…

Option No.2 is pressed ... here comes trouble. By the time the phone rings, there's already trouble. If someone asks for the lettings manager it's because someone is disappointed, angry or stuck. No sign of the gas man to fix the boiler, a nonreturn of a deposit, broken promises or a real urgency have led to this new conversation even taking place.

So don't start with, ‘Bloggs and Co Lettings… mumble mumble’ as if there's a blank drywipe board just waiting to be written on. There's already a lot of writing on that shiny white surface. Don't demand to know their tenant reference number or begin with doubt, a sigh, a huff and an edge of ‘here we go again’

‘Wow, it sounds like we have got a issue on our hands’ is a great way to neutralise the person you're about to talk with. They won't have to spend the first ten sentences expressing their disappointment, even anger and urgency, because in twelve words, you've done it for them. Or perhaps, you could e…

Those of you that read what I have to ramble, in my thoughts on how to be a better letting agent, will know my passion of storytelling, and how story telling can get you tangible business, more landlords ringing you for market appraisals and for the estate agency department, more potential vendors ringing you for a good old free val...

So in previous posts, I have discussed why you should tell stories. In this ramble, I want to talk about what makes a good story

Good stories accomplish something because they are able to capture the imagination of a decent number or important groups of people. A good story is true. Not necessarily because it’s factual, but because it’s unfailing and genuine. Landlords and vendors are too good at sniffing out contradictions for an estate agent or a letting agent to get away with a story that’s just slapped on.


Good stories make a promise. They promise security, pleasure or fun  (although I wouldn't say lettings is fun). The promise needs to be bold …

You can be the letting agent that is perfect. The one that always rings his landlords every week, on time, without fail, whose brochures are a masterpiece of English prose, floor plans that an architect would be proud of, 26 photographs that David Bailey would call his own. You know your section 21's, even the section 21 a or b.  .. hell you even know the AST be heart. 
Your twitter feed is sent out on the hour, every hour with rolling ‘top ten tips for landlords’ messages, mixed in with every lettings listing you list. You might be boring, but you are always right.

Or you can be the person who makes your agency interesting. The thing about being interesting, whereby you create a remarkable service that landlords love, is that you don’t need to be full-on all the time, because people will forgive you missing the odd call, the odd missing file note yet, if you delight them, make them happy about themselves, the awesome service you provide. 
Why? Because in this grey world, being char…

A was talking to friend of mine, who has been running his own estate agency for over 5 years. He thought he best get on with this social media lark, so for the last 12 months has been doing Twitter. Doing Twitter, I said. Yeah .. to which i said .. got any landlords or free vals from it? He said no.  He asked me for my feedback... His twitter feeds comprise mainly his new properties he has listed. If you want to have every, mover and shaker, every tie wearing, suit wearing person, every bank manager, accountant, dentist, doctor or local business owner (of of whish are all your landlord pool), then sending out your listings isn’t the way forward .. so I asked him this of his twitter campaign ... 1.Just because you have had a previous relationship with someone doesn't mean you have permission to email them. Is your tweet anticipated, personal and relevant. The simple measure is this: Would they miss you if you didn't mail them? If not, then you're fooling yourself into thinkin…

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