A landlord rings up because you or
one of the team have c*cked up, you offer to waive their fees that month. For
our estate agency colleagues, you failed to get the property in the newspaper
for the second week in a row, so you promise a run of four (meaning other sellers
will miss out). You give a colleague a £5k pay rise because you heard they going
to interviews with the competition Most of the time, people don't want a
refund or a bonus. What they really want is for you to hear them and to do the
right thing. What if every manager and every landlord / colleague contact in
your organisation bought into that? Here
are some things you can do that don't cost any money (but they certainly
require effort): Bosses
(that’s not just the MD, but everyone who is someone’s line manager) .... Treat
your colleagues with care and respect .. listen to them .. give credit where
credit is due. .. say thank you every night (and only say it if you mean it) when
they leave the office on their con…