What was the most pressing matter as you got to work today at your Lettings Agency? What was it that demanded such focused extraordinary, singular and distinct attention from you .. a job only the MD could sort? .. and here is another question .. how important was it? Really? I see it all the time with the owners of Agency’s .. especially Letting Agents. Many agency owners get sucked into sorting an issue with the leaky drain - or the issue with a s.8 notice – or the deposit dispute… they love to dive straight into doing the hectic work— sort those issues – the hero who can sort the problems .. but I would ask, what if you were on holiday, would that issue get sorted in your absence? 99% of the time yes So why do you get involved when you aren’t on holiday? You need to question yourself, why it was worthy of your extraordinary, singular and distinct attention at that moment? Would you pay someone what you pay yourself to sort a deposit dispute o...