I have seen so many well-intentioned Estate Agency bosses make the same blunder when hiring a Branch Manager. In the Branch Manager, they look for a person with a proven track record in Estate Agency, somebody who knows how to generate the particular results to be a successful Estate Agency. So, all they need to do is teach their team to do the same, and everything will be hunky-dory?? A Branch Manager leaves, so the big boss looks around their staff pool of who fits that bill, and straight away, the obvious answer is the very best performing Lister. Sometimes, a skilled Lister / Valuer also turns out to be a great rock star Estate Agency Branch manager, yet more often than not, they fail to perform barely above average. The discrepancy isn’t because they are not a good estate agent, a great Lister, or devoted to delivering excellent estate Agency results. Instead, the flop lies somewhere else. Now before you all go jumping in say, ‘Watkin, I was a great lister and now I am a bri...