Do you know where your free vals / market appraisals leads come from? Most Estate Agents I know want to believe that their success is 100% earned. Everyone reading this works hard, you do the best you can, so when you get the listings and sales, it's because you are incredible, not because our property market is incredible, OK? Typically, that is the case, yet history tells us that business people (and therefore estate agents) are at their most vulnerable when the market is good. When it comes to the existing residential property market, the market's universal success is really camouflaging individual agent's failures. As Estate Agents, we have been on an exceptional ride since the early 2010s, yet I have a feeling things will change in the coming years. I'm not saying that we are going to have a property crash; this isn't 2008. The property market is healthy, yet the property industry is not. Tough love time – many Estate Agents have a blind spot in their busines...