As soon as a company achieves substantial market power, it's sometimes irresistible for it to not listen any longer. Being a big player in a market, able to exhort others with arm twisting and market power feel more effectual and effective than pleasing and listening. Companies like British Telecom and their broadband provder firm OpenReach are like with near monopolies, suffer from this take it or leave it attitude, and some of the Banks suffer from this because they know people won’t leave them, have lost their listening skills and instead respond by expressing their power . Shouting from megaphones that they are simply the biggest and best in town..and if you don’t like it .. tough titties – take it or leave it This deliberate ignorance and lack of engagement can last years, but it never lasts forever. Someone who listens better eventually shows up and changes the game. … and so as Banks have become lazy .. some might say Letting agents have become the sam...