No one does business with someone they don't trust ... so surely, the most important thing is to build trust How to gain the trust of a homeowner or landlords. Easy, grab their attention and then be interesting , they will be attracted to you because you are interesting (human nature) .. then they will begin to like what you say (again human nature) and slowly but surely, they begin to trust you (again human nature)… and people do business with people they trust (fact) Where do you think most agents trip up? Point 2 .. interesting Talking about your agency, your services, your new logo, your company, your network, what awards you have won, what your Rightmove Plus listings stats look like, what ESTAs awards you won 6 months or 6 years ago, what you have sold or let this week, how you smashed your targets this week/month, how you are branch of the year or month, … nobody gives a flying **** …. none of this is interesting ex...